HOW DID WE START?
Having worked in the real estate industry previously, Hugh and James both became incredibly frustrated on behalf of their clients who had their heart set on a property, only to be told that it was going to take weeks or even months for finance to be approved.
As they learnt more and more about lending and how brokers typically work, Hugh and James identified a huge opportunity in the industry and felt that they could provide a superior service to traditional banks and broking firms. Now, with several years experience under their belts, they are constantly evolving and reassessing their processes so that they can genuinely provide a “nowhere else” experience for those looking for mortgage brokers.
“The customer always comes first” is a cliché, but it’s true. The customer experience for us is always front of mind, and creating that experience is a constantly evolving process to represent the industry best practice. We value transparency, honesty, and efficiency but most importantly, getting you a good outcome.
WHAT CAN WE DO FOR YOU?
If it’s to do with home loans, we have you covered. Unlike many other lenders and brokerage firms, we know how important it is to sit down with you and explain you through a particular concept or reason for choosing a certain product.
We walk you through the entire home loan process, taking the time to educate you so that you feel confident and well-informed when it comes to making critical decisions. We work with you all the way through to settlement, helping to manage the process on your behalf. And it doesn’t just stop there. We keep in touch with you every few months to make sure your home loan is working the way it should. We constantly re-approach your lender to make sure you’ve still got the best deal, and you’re not paying a cent more than you have to.